Refund Policy
Thank you for choosing our jewelry store. We appreciate your business and want to ensure your satisfaction with your purchase. As such, we offer a full refund within 15 days of the purchase date, provided the item is returned in its original condition.
Please note that if the return is due to a fault on our part, such as a defective product or incorrect item sent, we will cover the shipping costs. However, if the return is not due to any fault of our store, such as a change of mind or incorrect sizing, the buyer will be responsible for the shipping fees.
To initiate a return, please contact our customer service team within the 15-day timeframe. They will guide you through the return process and provide you with the necessary instructions and return address.
Once we receive the returned item and verify its condition, we will process your refund within a reasonable time frame. The refund will be issued using the same payment method used for the original purchase.
Please ensure that the item is securely packaged for return shipping to prevent any damage during transit. We recommend using a trackable shipping method to ensure the safe arrival of the item.
If you have any further questions or concerns regarding our return policy, please do not hesitate to reach out to our customer service team. We are here to assist you and provide a seamless shopping experience.
Please note that if the return is due to a fault on our part, such as a defective product or incorrect item sent, we will cover the shipping costs. However, if the return is not due to any fault of our store, such as a change of mind or incorrect sizing, the buyer will be responsible for the shipping fees.
To initiate a return, please contact our customer service team within the 15-day timeframe. They will guide you through the return process and provide you with the necessary instructions and return address.
Once we receive the returned item and verify its condition, we will process your refund within a reasonable time frame. The refund will be issued using the same payment method used for the original purchase.
Please ensure that the item is securely packaged for return shipping to prevent any damage during transit. We recommend using a trackable shipping method to ensure the safe arrival of the item.
If you have any further questions or concerns regarding our return policy, please do not hesitate to reach out to our customer service team. We are here to assist you and provide a seamless shopping experience.
